Telephone Screening Reference Questions

1. What is the person’s relationship to you

2. What are the person’s responsibilities

3. What are some examples of the person’s strengths that distinguish them from others

doing the same type of work?

4. What are some examples of the person’s opportunities for improvement

5. What was the person’s last performance appraisal overall rating

6. How would you describe the person’s work habits (adhering to departmental policies)

And how would you compare their work habits with coworkers

7. Describe their relationships with co-workers and supervisors

8. Describe their customer service abilities

9. If we were to hire _____, what can we expect from ____ and would you enthusiastically recommend them?

10. Are they eligible for rehire?