6 Process Management

6.1 Management of Product and Service Processes

6.1.a. Administrative Services Design Processes

Administrative Services' divisions and work units incorporate changing customer and market requirements and technology into product and service designs.

Production/delivery processes are designed to meet customer, quality, and operational performance requirements. Administrative Services' divisions and work units coordinate and test design and production/delivery processes to ensure trouble-free and timely introduction and delivery of products and services.

Administrative Services' divisions and work units evaluate and improve design processes to achieve better performance. This includes improvements to products and services, transfer of learning to other units and projects, and reduced cycle time.

6.1.b. Administrative Services Production/Delivery Processes

Administrative Services' divisions and work units document key processes and their principal requirements.

Administrative Services' divisions and work units manage their processes and maintain process performance to ensure products and services continually meet customer and operational requirements. In-process measurements and customer information gathering are used to assist in maintaining process performance at acceptable levels.

All Administrative Services' work units evaluate and improve their production/delivery processes to achieve better performance. This includes improvements to products and services, transfer of learning to other units and projects, and reduced cycle time.

6.2 Management of Support Processes and Services

6.2.a.Administrative Services Management of Support Processes and Services

Administrative Services' divisions and work units determine key requirements for support processes by incorporating input from internal and external customers. Support processes are designed and implemented to meet customer, quality, and operational performance requirements.

Key support processes and their principal requirements are documented.

Support processes are managed to ensure results continually meet customer and operational requirements. Administrative Services' divisions and work units use process measurements and customer information gathering to assist in maintaining support process performance at acceptable levels.

6.3 Management of Supplier and Partnering Processes

6.3.a. Administrative Services Management of Supplier and Partnering Processes

Administrative Services' divisions and work units design and implement supplier and partnering processes to meet overall performance requirements and helps suppliers and partners meet these requirements.

Principal performance requirements for key suppliers and partners are identified. New suppliers and partners are selected based on these performance requirements. Performance requirements are met by evaluating suppliers’ and partners' performance against key measures and expected performance levels.

Performance feedback is provided on a regular basis to suppliers and partners regarding performance.

Administrative Services' divisions and work units evaluate and improve its management of supplier and partnering processes. Costs associated with inspection, testing, or performance audits are minimized. Suppliers and partners have knowledge of Administrative Services’ organization, current and longer-term needs, and their ability to respond to those needs.