4 Information and Analysis

4.1 Selection and Use of Information and Data

4.1.a. Administrative Services Selection and Use of Information and Data

Administrative Services' divisions and work units use data, both financial and non-financial, to support key processes and action plans (management by fact).

Administrative Services' divisions and work units provide data to all users in order to support the effective management and evaluation of key Administrative Services' processes.

Administrative Services' divisions and work units ensure key users of information and data have rapid access to and ongoing reliability of the information and data that are deployed.

Administrative Services' divisions and work units evaluate, improve, and keep current with changing business needs and strategies their approach for defining, deploying, and using information and data.

4.2 Selection and Use of Comparative Information and Data

4.2.a. Administrative Services Selection and Use of Comparative Information and Data

Administrative Services' divisions and work units take into account key processes, action plans, and opportunities for improvement when determining the needs and priorities for comparative information and data.

Administrative Services' divisions and work units establish criteria and methods for seeking sources of appropriate comparative information and data -- from within and outside Administrative Services' industry and markets.

Comparative information and data is deployed to all potential users of this information and data. The comparative information and data is used to set stretch targets and/or to stimulate innovation.

Administrative Services' divisions and work units evaluate and improve their approach for defining, deploying, and using comparative information and data.

Criteria and priorities for selecting benchmarks and comparisons are kept current with changing business needs and strategies.

4.3 Analysis and Review of Performance

4.3.a. Analysis of Administrative Services Data

Administrative Services Quality Leadership Team integrates and analyzes performance data from all divisions and work units in order to assess overall Administrative Services' performance in key areas.

Principal financial and non-financial measures are integrated and analyzed to determine:

• customer-related performance;
• operational performance, including human resource and product/service performance;
• competitive performance; and
• financial and market-related performance.

4.3.b. Review of Administrative Services Performance

Administrative Services' divisions and work units review their performance and capabilities in order to assess progress relative to action plans, goals, and changing business needs. Administrative Services Quality Leadership Team identifies the measures that will be regularly reviewed. Performance and capabilities reviews are used to establish priorities for improvement, decisions on resource allocation, and opportunities for innovation.

Review findings are deployed throughout all levels of Administrative Services and, as appropriate, to suppliers and/or business partners.